Cancellation Policy

These Cancellation Policy terms regulate the rules for cancelling an accommodation
reservation at Penzión Rosel, operated by LIAD s.r.o.

1. Cancellation of Reservation

The guest has the right to cancel a reservation at any time before the beginning
of the stay by:

• using the online reservation system,
• sending an email to info@penzionrosel.sk,
• contacting the accommodation provider by phone.

The cancellation time is considered to be the moment when the cancellation notice
is delivered to the accommodation provider.

2. Cancellation Fees

The following cancellation fees may apply:

• cancellation more than 48 hours before the scheduled arrival – no cancellation fee,
• cancellation less than 48 hours before arrival – cancellation fee in the amount of one night stay,
• failure to arrive for the stay (no-show) – cancellation fee in the amount of the full reservation.

3. Change of Reservation

The guest may request a change of reservation (for example, a change of the stay dates
or number of persons), depending on the availability of the accommodation facility.

The accommodation provider reserves the right to refuse a requested change
if it is not possible to provide the requested modification.

4. Refund Policy

In the event of a valid cancellation of the reservation, the paid amount
will be refunded using the same payment method that was used for the original payment,
unless agreed otherwise by both parties.

The refund may take several business days depending on the bank
or payment gateway provider.

5. Extraordinary Circumstances

The accommodation provider may individually assess a cancellation without applying
a cancellation fee in the case of extraordinary circumstances that the guest
could not influence, such as serious health reasons or other major events.

6. Contact

If you have any questions regarding the cancellation policy, you may contact us at:

LIAD s.r.o.
Penzión Rosel
Wolkerova 19
940 01 Nové Zámky
Slovakia

Email: info@penzionrosel.sk
Tel.: +421 910 951 234