\nThese General Terms and Conditions regulate the rights and obligations between the
\nprovider of accommodation services and the guest when booking and using accommodation
\nservices at Penzi\u00f3n Rosel.\n<\/p>\n
\nAccommodation services are provided by:\n<\/p>\n
\nLIAD s.r.o.<\/strong> Company ID: 36737216 Email: info@penzionrosel.sk\n<\/p>\n \nAccommodation services are provided at the facility:\n<\/p>\n \nPenzi\u00f3n Rosel<\/strong> \nAccommodation can be reserved in the following ways:\n<\/p>\n \nThe reservation becomes binding once it has been confirmed by the accommodation \nGuests may pay for accommodation using the following methods:\n<\/p>\n \nOnline payments are processed through a secure payment gateway.\n<\/p>\n \nAccommodation services are provided at the address of the accommodation facility \nThe service is considered provided on the day of arrival (check-in) \nCheck-in: from 14:00 \nIndividual arrangements regarding arrival or departure times may be agreed with \nGuests may cancel their reservation under the following conditions:\n<\/p>\n \nIf a reservation is cancelled in accordance with the cancellation policy, \nRefund processing time may vary depending on the bank or payment gateway provider.\n<\/p>\n \nThese Cancellation Policy terms regulate the rules for cancelling an accommodation \nThe guest has the right to cancel a reservation at any time before the beginning \nThe cancellation time is considered to be the moment when the cancellation notice \nThe following cancellation fees may apply:\n<\/p>\n \nThe guest may request a change of reservation (for example, a change of the stay dates \nThe accommodation provider reserves the right to refuse a requested change \nIn the event of a valid cancellation of the reservation, the paid amount \nThe refund may take several business days depending on the bank \nThe accommodation provider may individually assess a cancellation without applying \nIf you have any questions regarding the cancellation policy, you may contact us at:\n<\/p>\n \nLIAD s.r.o.<\/strong> \nEmail: info@penzionrosel.sk<\/a> \nGuests are responsible for any damage caused to the property of the accommodation \nGuests have the right to submit complaints regarding accommodation services \nComplaints will be handled in accordance with applicable legislation \nConsumers have the right to contact an alternative dispute resolution entity \nThe supervisory authority is:\n<\/p>\n
\nNitrianska cesta 68
\n940 02 Nov\u00e9 Z\u00e1mky
\nSlovakia<\/p>\n
\nTax ID: 2022321169
\nVAT ID: SK2022321169<\/p>\n2. Accommodation Facility<\/h2>\n
\nWolkerova 19
\n940 01 Nov\u00e9 Z\u00e1mky
\nSlovakia\n<\/p>\n3. Reservation of Accommodation<\/h2>\n
\n
\nprovider or once payment has been successfully processed through the booking system.\n<\/p>\n4. Payment Terms<\/h2>\n
\n
5. Provision of Accommodation Services<\/h2>\n
\naccording to the confirmed reservation.\n<\/p>\n
\naccording to the reservation confirmation.\n<\/p>\n6. Check-in and Check-out<\/h2>\n
\nCheck-out: until 10:00\n<\/p>\n
\nthe accommodation provider in advance.\n<\/p>\n7. Cancellation Policy<\/h2>\n
\n
8. Refund Policy<\/h2>\n
\nany paid amount will be refunded using the same payment method that was used
\nfor the original payment unless agreed otherwise.\n<\/p>\nCancellation Policy<\/h1>\n
\nreservation at Penzi\u00f3n Rosel, operated by LIAD s.r.o.\n<\/p>\n1. Cancellation of Reservation<\/h2>\n
\nof the stay by:\n<\/p>\n\n
\nis delivered to the accommodation provider.\n<\/p>\n2. Cancellation Fees<\/h2>\n
\n
3. Change of Reservation<\/h2>\n
\nor number of persons), depending on the availability of the accommodation facility.\n<\/p>\n
\nif it is not possible to provide the requested modification.\n<\/p>\n4. Refund Policy<\/h2>\n
\nwill be refunded using the same payment method that was used for the original payment,
\nunless agreed otherwise by both parties.\n<\/p>\n
\nor payment gateway provider.\n<\/p>\n5. Extraordinary Circumstances<\/h2>\n
\na cancellation fee in the case of extraordinary circumstances that the guest
\ncould not influence, such as serious health reasons or other major events.\n<\/p>\n6. Contact<\/h2>\n
\nPenzi\u00f3n Rosel
\nWolkerova 19
\n940 01 Nov\u00e9 Z\u00e1mky
\nSlovakia\n<\/p>\n
\nTel.: +421 910 951 234<\/a>\n<\/p>\n9. Liability for Damage<\/h2>\n
\nfacility during their stay. The accommodation provider reserves the right to
\nclaim compensation for damages.\n<\/p>\n10. Complaints<\/h2>\n
\nwithout delay directly to the accommodation provider.\n<\/p>\n
\nof the Slovak Republic.\n<\/p>\n11. Alternative Dispute Resolution<\/h2>\n
\nif they are not satisfied with the manner in which their complaint has been handled.\n<\/p>\n